KGRA Digital Broadcasting Refund Policy

Thank you for choosing KGRA Digital Broadcasting’s e-commerce store! We’re committed to providing you with quality products and a great shopping experience. Below is our refund policy, designed to be transparent and fair. Please take a moment to review it before making your purchase.

1. Our Commitment to Your Satisfaction

We want you to love your purchase! However, most items are final sales, meaning we generally do not offer refunds, exchanges, or returns unless the product arrives damaged, defective, or incorrect due to our error. To ensure you’re satisfied with your order, please carefully review the product details, sizing charts, and specifications before purchasing.

If you receive a damaged, defective, or incorrect item, please get in touch with us within 7 days of delivery with your order number and photos of the issue. If approved, we’ll happily provide a replacement or store credit at our discretion. Please note that cash refunds are not available.

We cannot offer refunds for reasons such as incorrect sizing choices, color preferences, or unmet expectations. Please double-check your selections before checking out.

2. Gift Card Purchases

Gift cards are a great way to share the KGRA experience! Please note that all gift card purchases are final sale and cannot be refunded, exchanged, or redeemed for cash. Lost or stolen gift cards cannot be replaced, so it’s essential to keep them safe.

3. Order Cancellations

Once an order is placed, it cannot be canceled. We encourage you to review your cart carefully before completing your purchase to ensure everything is just right.

4. Shipping Information

We partner with trusted third-party carriers to ensure the timely delivery of your order. Please note: We’re not responsible for delays, lost packages, or damages caused by shipping carriers. Any claims for lost or damaged shipments should be filed directly with the carrier.

If a package is returned to us due to an incorrect or incomplete address, we’ll work with you to reship the order, but additional shipping costs will apply. Refunds will not be issued for these cases.

5. We’re Here to Help

Have questions about our refund policy or need assistance? Contact our friendly team at info@kgradb.com, and we’ll get back to you within 48 hours.

By shopping with us, you agree to this refund policy. We reserve the right to update or modify this policy at any time, and any changes will take effect immediately.

Thank you for supporting KGRA Digital Broadcasting—we genuinely appreciate your business!